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Shipping & Returns

Shipping Policy
1. Shipping Methods:

  • We offer the following shipping options for your convenience:

  • Standard Shipping (via USPS, UPS, or FedEx depending on your location)

  • Expedited Shipping (2–3 business days)

  • International Shipping (availability varies by country)

2. Shipping Costs:

  • Shipping costs are calculated at checkout based on the selected method and delivery address.

  • We offer free standard shipping on all U.S. orders over $65.

3. Shipping Timeframes:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • International Shipping: 7–21 business days
    Please note that delivery times may be affected by weather, holidays, or carrier delays.

4. Order Processing:

  • All orders are processed within 1–5 business days. Orders placed on weekends or holidays will be processed the following business day.

5. Tracking Orders:

  • Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment directly on the carrier’s website.

6. Shipping Restrictions:

  • We currently do not ship to PO Boxes or APO/FPO addresses.

  • Certain products may not be eligible for international shipping due to local regulations or customs restrictions.

Returns Policy:​
1. Eligibility for Returns:

  • You may return unopened and unused items within 30 days of delivery. Items must be returned in their original packaging and in resellable condition.

2. Return Process:

  • To initiate a return:

  • Email us at support@simplesophistication.shop with your order number and reason for return.

  • If approved, we’ll provide you with return instructions and a return authorization number (if required).

  • Items must be shipped back within 7 days of return authorization.

3. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item.

  • You may use your preferred shipping method or request a prepaid return label (if available); the cost of the label will be deducted from your refund.

4. Refunds or Exchanges:

  • Once we receive and inspect the return, refunds will be processed within 5–7 business days to the original payment method.

  • Exchanges are subject to product availability.

  • We do not charge restocking fees.

5. Exceptions:

  • Please note the following items are final sale and non-returnable:

  • Custom or made-to-order items

  • Personal care items that have been opened or used

  • Gift cards

6. Damaged or Defective Items:

  • If your item arrives damaged or defective:

  • Contact us at support@simplesophistication.shop within 48 hours of delivery.

  • Include photos of the damaged item and packaging.

  • We will offer a replacement or full refund at no additional cost.

7. Contact Information:

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